Education
2018/01 - 2020/03 National University of Ireland Bachelor: Business in Marketing
Experience
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Restaurant Manager
KangDaJim | Sep 2023 - Present
- Serving as the manager at a prominent Korean franchise restaurant, overseeing essential aspects of store operations, including store management, inventory control, food preparation, staff supervision, customer relations, and sales management, through comprehensive training received from the corporate headquarters of a major franchise in Korea.
- Implemented a system for business automation, resulting in manpower savings and the ability to handle bulk orders efficiently.
- Developed and curated a consistent fusion Korean menu catering to the Australian clientele.
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Logistic Customer Support Specialist
DHL Supply Chain | Nov 2022 - Jul 2023
- Responsible for managing global urgent premium orders from end to end.
- Worked closely with global clients, such as CISCO, KLA, HONEYWELL, and ORACLE, as well as PPD, to ensure that the order process was carried out accurately.
- Managed inbound and outbound calls, and responded to customers’ inquiries via email, chat, and phone.
- Acted as a liaison between clients, operations, and couriers to facilitate urgent shipments.
- Managed the overall supply chain process, and promptly provided updates to clients on shipment status.
- Optimized a manual workflow and improved productivity, enabling a more even workload distribution among the team and reducing daily work hours by 2 hours.
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Content Quality Specialist
Majorel | Oct 2021 - Nov 2022
- Executed both quantitative and qualitative analysis of data by classifying and labeling online content. Conducted regular meetings with first-line quality auditors to share insights on trend changes in the data pool.
- Supported the interview process for hiring, assessing candidates' language abilities.
- Performed data analysis to proactively deliver insights to clients related to market changes for adjusting operational requirements and goals.
- Worked closely with internal teams and external customers to promptly improve quality assessment and participated in meetings to align and share new KPIs and findings impacting daily operations.
- Sought optimized processes to identify work efficiency and onboard new hires.
- Recognized as one of the best performers with 99% accuracy every month.
Contact Me
- Email: dain.lim@outlook.com
- Phone: KR +82 10 9528 5723[can search me via whatsapp using this Contact] / KakaoID : limdain
- Phone: SG +65 9135 2375
- Phone: MY +60 11 1688 9259
- LinkedIn: linkedin.com/in/dexterlim